Business Support Officer

In this junior function as a Business Support Officer, you will be the first point of contact for clients and assist in costumer support. Working closely with Account Managers and technical subject‑matter experts, you create qualitative quotations and different client-facing materials. The role also involves contributing to projects that enhance Business Support processes and strengthen collaboration with various stakeholders. Serve as the initial point of contact for (potential) clients.

Eurofins BioPharma Product Testing is part of the international operating Eurofins Scientific. The organization is the largest Dutch contract laboratory for the pharmaceutical industry. We specialize in analytical tests for (bio) pharmaceutical raw materials, intermediates and (bio) pharmaceutical products. We perform a very diverse range of analyses for a large number of national and international clients within the (bio) pharmaceutical industry.

This position is open within the Business Unit NBLSC (National Business Line Service Centre) that is part of Eurofins BioPharma Product Testing.

We have a professional team consisting of a mix of young and experienced people with different backgrounds and experiences. Together we strengthen global healthcare and help advance the pharmaceutical product quality and patient safety worldwide.

This position is ideal for someone who is proactive, collaborates well within a team, engages comfortably with diverse stakeholders, and works confidently across several systems.

We are looking for:

·         Collaborate with Business Development Managers and technical SME’s.

·         Preparation of quotations.

·         Maintain and continuously improve quotation templates and client-facing materials.

·         Keep client and commercial data up to date and trouble shoot issues in the CRM and LIMS systems.

·         Contribute to projects aimed at optimizing workflows and Business Support processes.

·         HBO-Bachelor in Life Sciences or related fields.

·         Starter or junior level with 0-2 years of experience.

·         Knowledge and interest in molecular biology, (bio)chemistry, organic chemistry and/or analytical chemistry.

·         Strong interest for business environment, capable and eager to combine both scientific and business skills.

·         Experience or ability to work with complex systems, such as LIMS systems.

·         Capable of communicating with different stakeholders within the company and with customers.

·         Analytical mindset and creative problem-solving attitude.

·         Excellent organizer with good time management skills.

·         Able to work in a team and closely collaborate daily on multiple group projects.

·         Proactive and willing to take action in front of complex situation to promote resolution.

·         Required proficiency in English. Dutch language is an asset.

NBLSC and Eurofins: A world of possibilities

This position is open within the Business Unit NBLSC, located at the Eurofins BioPharma Product Testing Leiden site on the Bio Science Park. We have a close-knit team where collegiality and collaboration come first. We offer a responsible and challenging position within the team with room for your own ideas and input. Eurofins BioPharma Product Testing also offers:   

·         A competitive salary;  

·         Flexible working hours;  

·         25 days of vacation with the option to purchase 7 additional days (based on a fulltime contract);  

·         Travel allowance of 23 cents net per kilometer. Are you traveling by public transport? Then your travel expenses will be fully reimbursed via NS Business Card;  

·         Participation in a pension scheme with 50% contribution by Eurofins;  

·         Each month, you accumulate a choice budget balance of 8.5% of your gross salary. This includes, among other things, holiday pay and a year-end bonus. You can choose to have this amount paid out, or you can use it to buy extra days off, for example. You choose what suits you best;  

·         Discount on additional health insurance;  

·         Tax benefit via FiscFree when purchasing various products and services via your gross salary, such as a bicycle, sports contribution, fitness, mobile telephony, computers & tablets or a weekend away;  

·         Professional training and opportunities for training and development;  

Training options via the online learning platform Good Habitz.  

Working at Eurofins BioPharma Product Testing offers you the flexibility and personal touch of working in a medium sized and dynamic company, whilst also allowing you to benefit from having Eurofins as a parent company. Our ambitious growth plans provide ample opportunities for our employees:  

·         Diverse developmental opportunities within the organization;  

·         A large client portfolio ensures a lot of diversity in your work.  

More about Eurofins Scientific  

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. 
 
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 62,000 staff across a network of more than 1000 independent companies in over 62 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing. 
 
In 2025, Eurofins generated total revenues of EUR € 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years.