Manager, Capacity Management

Purpose:

• The primary responsibility is to provide strategic resourcing insights and influence senior leadership decisions across multiple Divisions within JJIM.
• Serve as a trusted advisor and strategic partner for one or more functional areas, building strong relationships and encouraging collaboration across boundaries.
• Proactively identify risks and opportunities, not only through data analysis but by influencing partners to adopt forward-looking resource planning practices.
• Ensure integrity of resource forecasting models while connecting insights to broader business objectives and influencing resource allocation decisions.
• This role goes beyond analytics to shape long-term capacity strategies aligned with organizational priorities.

You will be responsible for:

• Provide resource insights and analytics to assigned Functions on a monthly and ad hoc basis that drive functional strategic decision making.
• Responsible for owning resource forecasting processes, including translating business processes into forecasting models, Supply v. Demand, overtime, attrition rates, J&J/Flex ratios, throughput analytics, resource trends, and many others.
• Employ excellent listening skills to take complex information from the Functions to develop robust forecasting models through requirements gathering, validation, deployment, monitoring and controlling (i.e., ensure model health).
• Enable financial planning cycles (BP, JU, NU, and CF) through a close partnership with Finance and Functional Business Operations Heads/Leads.
• Drive collaboration and alignment with key business partners such as Resource Decision Support, PDPMs, PPLs, Finance, Planning & Portfolio Solutions, IT and more.
• Apply excellent communication skills to translate sophisticated resource-related technical information and data into clear recommendations for decision making.
• Critical thinking and a strong ability to network successfully across boundaries and organizations will also be needed in this role.
• In addition to Functional responsibilities, the candidate will work independently to shape and lead capabilities within their team including but not limited to Machine Learning, cross-functional model accuracy metrics, and manual demand monitoring & control.

Qualifications / Requirements:

Education:

• Minimum of bachelor’s degree is required
• Advanced degree is preferred

Required:

• Minimum 6 years of industry experience
• Proven track record to influence without authority, build strategic partnerships, and drive alignment across diverse stakeholders
• Experienced analytical and data-visualization skills (e.g., experience analyzing data trends, historical trends, data mining, simulation, optimization, predictive modelling, machine learning, etc.).
• Ability to translate complex data into strategic insights and communicate recommendations that shape organizational decisions.
• Outstanding interpersonal, communication, and influencing skills
• Strong written and verbal communication skills
• 10-15% travel as the need arises to support project teams at multiple site locations (Domestic/International)

Preferred:

• Experience in planning/forecasting roles is strongly preferred
• General end to end drug development knowledge
• Knowledge of Planisware
• Development, delivery, and stewardship of parametric algorithms, ML models, or similar techniques for resource forecasting
• Experience with reporting and statistical capabilities including (but not limited to) Tableau, Power BI, Spotfire, Minitab, etc.

Hybrid Wo