Senior Director, Technology Services EMEA

Job Description:

The Senior Director, Technology Services EMEA is the senior Technology Services leader for the region and a member of the Global Technology Services Leadership Team and the EMEA JJT Council. Reporting to the Global Vice President of Technology Services and Chief Technology Officer, this leader will advance the Technology Services strategy and industrialisation agenda across EMEA and deliver measurable business, technology, operational, financial and people outcomes.

Technology Services delivers critical services, platforms, products and capabilities at enterprise scale. The organisation is focused on technology that is scalable, reliable, resilient, secure and compliant by design, while improving the experience, speed and ease with which these services are consumed.

This role will accelerate adoption and reuse of global Technology Services platforms, products, services and capabilities across EMEA. The successful leader will connect global strategy with regional execution, reduce duplication, simplify the technology landscape and ensure regional requirements help shape scalable global capabilities.

You will be responsible for

Strategic execution and regional alignment

• Serve as an active member of the Global Technology Services Leadership Team, contributing insight on the EMEA business environment, strategic programmes, external developments and innovation.
• Translate global Technology Services strategy, service roadmaps, standards and architecture into clear regional priorities, execution plans, adoption objectives and measurable outcomes.
• Partner with regional business technology leaders and global service owners to ensure regional requirements are surfaced early and incorporated into scalable global capabilities.
• Drive adoption and reuse of global platforms, products, services and architectures while reducing duplication, local exceptions and unnecessary complexity.
• Ensure adherence to enterprise security, compliance, architecture and process standards while addressing relevant regional regulatory and operational requirements.
• Shape EMEA JJT Council governance to support adoption, agility, cost efficiency and enterprise-wide outcomes.

People leadership, talent and organisational change

• Lead, coach and develop direct and indirect teams across the regional Technology Services organisation, setting clear expectations and aligning goals with Technology Services and JJT priorities.
• Partner with global service leaders on performance, development, succession and future-ready capability building for regional talent.
• Create an inclusive, one-team culture in which global and regional colleagues are heard, supported and accountable for shared outcomes.
• Champion new ways of working and lead change adoption across regional business sectors, functions and Technology Services teams.
• Provide visibility of high-potential talent and strengthen diverse regional and global talent pipelines.

Operational governance and service performance

• Monitor service health through service levels, key performance indicators, operational metrics and stakeholder feedback, and take action when expectations are not met.
• Engage in global service governance forums and ensure appropriate regional representation in decisions affecting EMEA services.
• Partner with global service owners on major incident management, problem resolution, continuous improvement and systemic service issues.
• Identify and mitigate operational, workforce, vendor, cybersecurity, compliance and country risks in collaboration with relevant global and regional partners.
• Establish transparent feedback mechanisms to understand the regional customer experience and improve service delivery.

Business engagement, value delivery and responsible AI adoption

• Act as a trusted Technology Services adviser to the EMEA JJT Council and regional business stakeholders, aligning services and capabilities with business priorities.
• Build strong relationships across sectors, functions, product teams and technology leadership, communicating capabilities, performance, constraints, decisions and changes clearly.
• Partner with Finance and global service owners to optimise technology investment, improve cost transparency and demonstrate value from global services.
• Identify opportunities for innovation, optimisation and automation that improve regional Technology Services and business operations.
• Accelerate responsible AI adoption using approved enterprise capabilities to improve productivity, service delivery and business value.
• Encourage teams to redesign work and processes where appropriate and scale successful use cases through approved global platforms, patterns and services.
• Partner with AI platform, data, governance, security, privacy and technology teams to ensure responsible adoption aligned with enterprise requirements.

Financial, risk, security and compliance stewardship

• Manage the EMEA Technology Services financial portfolio and partner with Finance and global service owners to strengthen financial discipline and transparency.
• Ensure regional services and capabilities meet enterprise security, privacy, compliance, resilience and risk requirements.
• Communicate priorities, performance, decisions and risks transparently across global leadership, regional stakeholders and direct and indirect teams.
• Intervene decisively when critical business, service, financial, risk or people outcomes are not being achieved.

Requirements/Competencies

Required qualifications and experience

• Bachelor's degree in Computer Science, Information Technology or a related field. Preferably advanced degree in a relevant discipline, and Relevant professional certifications.
• 10-15 years of leadership experience in Information Technology within a large-scale global organisation, with a proven record in operational management.
• 5-8 years of experience managing enterprise business initiatives in a global, matrixed organisation.
• At least 5 years of experience leading enterprise transformation programmes, with demonstrated success in execution and operational management.
• At least 10 years of people management experience.
• Strong financial acumen, including experience managing significant budgets and technology portfolios.
• Ability to travel approximately 20% within EMEA and to the United States.
• Leadership and functional competencies
• Strategic and enterprise mindset, combined with strong operational discipline and a willingness to engage directly when needed.
• Ability to lead through influence in a complex global matrix, build alignment, resolve competing priorities and hold stakeholders accountable.
• Strong knowledge of the technology ecosystem, enterprise platforms, service management, architecture, cybersecurity, risk and compliance.
• Ability to translate complex technology topics into clear business language and mobilise stakeholders around decisions and change.
• Demonstrated change leadership, adaptability, learning agility and sound judgement in ambiguous or evolving environments.
• Strong relationship-building skills and credibility with senior business and technology leaders.
• Commitment to inclusive people leadership, coaching, talent development and future-ready skills.
• Understanding of healthcare business imperatives and the role of technology in enabling secure, resilient, agile and cost-effective growth.
• Experience working across multiple EMEA markets and with global technology service organisations.
• Experience advancing responsible AI, automation and digital ways of working in an enterprise environment.

Travel: Approximately 20% within EMEA and to the United States.

Preferred Skills:

Budget Management, Business Case Modeling, Business Requirements Analysis, Corporate Management, Developing Others, Emerging Technologies, Gap Analysis, Global Market, Inclusive Leadership, Leadership, Operational Excellence, Process Improvements, Product Improvements, Product Lifecycle Management (PLM), Product Management, Product Strategies, Quality Assurance (QA), Strategic Thinking, Technical Credibility